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Practice Charter

Rights And Responsibilities Of Patients

  • Do what you can to look after your own health and follow advice on leading a healthy lifestyle.
  • Care for yourself when appropriate. You can, for example, treat yourself at home for common ailments such as coughs, colds and sore throats.
  • Listen carefully to advice on your treatment and medication.
  • Keep your appointment. If you need to cancel it, advise reception.


All our doctors and staff will maintain patient confidentiality at all times. We consider this to be of the utmost importance and everyone here works according to the guidelines issued to them at the commencement of their duties with the practice; they also sign a declaration of confidentiality. Whilst they all have access to your medical records, you can be assured that no information will be shared with any outside agency without your prior consent. If a patient indicates that they wish to speak in confidence to a staff member, then we will do our best to comply with that request.

Violent Patients

The practice supports the Government's NHS Zero Tolerance campaign. Violence and abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused. Patients resorting to violence on the practice premises will be reported to the police and struck off the GP's list. We ask that all patients treat GPs and practice staff properly, without violence or abuse.

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